Refund & Cancellation Policy
Effective Date: December 21, 2025
Last Updated: December 21, 2025
1. Refund Policy Overview
At Devcapsules, we are committed to providing high-quality interactive coding education. We offer refunds under specific circumstances as outlined in this policy.
2. Free Tier Services
Our free tier services are provided at no cost and do not involve any payment transactions. Therefore, no refunds are applicable for free tier usage.
3. Paid Subscription Refunds
3.1 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all paid subscriptions. You may request a full refund within 14 days of your initial purchase if you are not satisfied with our service.
3.2 Refund Eligibility
Refunds are available under the following conditions:
- Request made within 14 days of initial subscription purchase
- No excessive usage of premium features (more than 100 capsule executions)
- No violation of our Terms of Service
- Account is in good standing
4. Subscription Cancellation
4.1 How to Cancel
You can cancel your subscription at any time by:
- Logging into your account and visiting the Account Settings page
- Clicking "Cancel Subscription" in the billing section
- Emailing us at [email protected]
- Contacting our support team through the help center
4.2 Cancellation Effect
When you cancel your subscription:
- You will continue to have access to premium features until the end of your current billing period
- No further charges will be made to your payment method
- Your account will automatically revert to the free tier at the end of the billing period
- Your data and created capsules will be preserved
5. Refund Process
5.1 How to Request a Refund
To request a refund:
- Email us at [email protected] with "Refund Request" in the subject line
- Include your account email and subscription details
- Provide a brief reason for the refund request
5.2 Processing Time
- Refund requests are processed within 5-7 business days
- Approved refunds are issued to the original payment method
- Bank/card processing may take additional 3-5 business days
6. Non-Refundable Items
The following items are non-refundable:
- Subscription fees after the 14-day guarantee period
- Partial month subscription fees
- Third-party service fees or charges
- Accounts suspended for Terms of Service violations
7. Dispute Resolution
If you have any concerns about billing or refunds, please contact us first at [email protected]. We are committed to resolving any issues fairly and promptly.
8. Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Information
For questions about this refund policy or to request a refund, please contact us:
- Email: [email protected]
- Website: https://devcapsules.com/contact
- Response Time: Within 24 hours